New crane parts and repairs: a Demag AC60 City case
Customers from all over the world are familiar with Parts Supply Worldwide as an expert in both service and repair of cranes and the supply of parts and accessories. Swen van Biezen is Sales Representative at Parts Supply Worldwide and was recently closely involved in a case for a Belgian customer.
Van Biezen: "This customer is a company that hires itself for all kinds of construction activities in the city. He needed a new slewing ring for his Demag AC60 City crane. The seal kits also had to be replaced. He found himself not capable to do this. Therefore, he contacted us because we both supply parts for cranes and carry out the work to remove the faulty parts and repair or replace them."
Right up the street of Parts Supply Worldwide!
Van Biezen: “Last November, the customer drove his crane from Belgium to us in Vianen, the Netherlands. Fortunately, the transport went smoothly. Once he arrived at our workplace, we got to work. We took off the upper carriage and replaced the slewing ring. We also replaced the seal kits of two cylinders. While repairing the crane, we discovered a number of other minor bugs. We contacted the customer to share the defects found. In consultation with him, we have also solved these."
Van Biezen acted as the spider in the web for this job. He monitored the project, kept the customer informed and communicated with our employees in the workshop. The crane spent a little over two weeks at Parts Supply Worldwide. Afterwards, the owner came back to Vianen to pick up the crane.
Van Biezen: "This was a great project for us because all our expertise came together: acting as a supplier for the parts needed and carrying out maintenance and repair work ourselves. The customer was happy with our service and the fact that his crane could be picked up completely refurbished. A real win-win situation.”